Druglink article 1998 – Asking around: changing a service from the inside – on the inside by Mary Anne McFarlane and Anne Thomson

Everybody seems to be using them, from politicians to pet food manufacturers. But how can focus groups help a drug agency? Step forward, qualitative research and ground-floor user consultation

Asking around: changing a service from the inside – on the inside (PDF)

Additional keywords: evaluation / user views / feedback / prisons